Sunday, August 16, 2015



Forbes.com Inc., has released the list of the “World’s Biggest Public Companies” it is the annual list of world’s largest public companies. We decided to get the list of In-house and BPO Companies that have a regional office in the Philippines that made it to the list. We believe that the list would be a useful representation of top BPO Companies in the world since Forbes is one of the most trusted source for businesses and investment leaders.

The list is an annual ranking of top 2000 public companies in the world which is based on four metrics: sales, profit, assets and market value.

The list below contains BPO and in house companies with Philippine branches or subsidiaries.

With a Global Services Center in Taguig and Cebu the parent company of JPMorgan Chase Bank N.A.-Philippine Global Service Center has emerged on the top based on Forbes’ list.

The top positions have been dominated by in-house companies with businesses ranging from banks, oil companies, and Telco’s.  In terms of the number of companies per country, the list mostly contains companies from the United States followed by outsourcing firms from India.

Based on experience, in house companies could provide a better working environment and above the industry standard salary packages other perks may include profit sharing, stock options and retirement benefit plan.  Issues like unapproved VL’s, mandatory OT or holding of lunch and break schedules may be minimal.

The figures showed above may not be derived purely of BPO earnings however; the list is a clear indicator how large a company is because, the list is not measured purely on earnings.

Is your company listed above?
Source: http://www.forbes.com/global2000/list/



Friday, August 14, 2015




Are BPO companies prepared if the “Big One” strikes? We have been wondering if the industry has prepared a standard protocol to follow in times of natural disasters.

To understand the participation rate of BPO companies, we decided to monitor social media during Metro-Wide “Shake Drill”. It was alarming to see that there were only few BPO companies that joined the vital event given the fact that it was done in daytime where it is considered as off- peak hours for most accounts.

We understand that some companies are challenged in terms of BCP (Business Continuity Planning) preparation. In a survey by CCAP (Call Center Association of the Philippines) BCP implementation was one of the concerns. Would the survey mean that some BPO companies would rather risk the lives of their employees than losing their profit?

Being ranked as the 3rd most disaster prone country in the world, it would be a no brainer if a company doesn’t have an established preparedness plan. See how Chevron an In-house shared service company executes BCP to ensure the safety of its employees.

1. Depending on the alert level, the crisis management team decides if late start of work or early dismissal is needed.


2. The location of fault lines and flood prone areas were identified and if needed BCP site will be used to continue normal operations.


3. On every disaster, all employees will be accounted for trough different modes of communication, a grab and go emergency wallet and bag will be provided as well.

Having a business continuity plan in place  ensures that people and processes have a plan and know the plan, this will ensure minimal impact to the business in case of disasters.

Here's some of the BPO companies that joined the Metro Wide "shake drill". Photos were gathered from Facebook.

1. Brady Philippines - in 3 minutes and 20 seconds the floor was evacuated.

2. Cognizant - employees evacuated to an open field.

3. [24]7 - Leaders demo was done during the drill.

Kudos to those companies that ensures the safety of its employees. What was your experience during shake drill? Let us know via the comments section. 



Thursday, August 13, 2015



A jobless fresh graduate of a 5 year course got disappointed with his Alma Mater for being referred in a call center.

It appears that the Facebook user laments that his University wants its graduates to become call center agents.

Check out his Facebook Post Below;

Early this morning I received a text message from a CALL CENTER COMPANY and offer me a job as data analyst, sadly they got my contact details from my own and beloved ALMA MATER.
Yes I am jobless right now but I am a 5 YEAR DEGREE HOLDER and this job referral is a mock to my face and to my profession!!(no offense to all my relatives and friends who are in the call center industry).
I am just very disappointed to my ALMA MATER by doing this!
How shameless are you by doing this to me and to all the alumni of our beloved University. Is this the dream that you offer to us when we first enter the door of our University? You want us to become CALL CENTER AGENTS? (again no offense)
It is tempting to all jobless graduates to grab this kind of opportunity but if you think that this referral help your graduates it’s a big NO! NO! Its better you didn’t do this!
This only show that our University dind’t care about the future of their Graduates but we are only good in PULICITY
#EducationNotForSale #StopCommercialism #SortFirstBeforeReferal #RIPtoallJoblessGraduates


As a call center employee, reading his post did not offend me at all, simply because the kid doesn’t know what he’s talking about.

I was upset because there are a lot of young “smart” people out there who would prefer to be jobless and rely on their parents than work in a call center. Sometimes, a high school graduate or a college undergraduate working in the BPO industry is way better than a college graduate who thinks that working in the BPO industry is a dead end job.

Below are the reactions from other netizens.


Credits to Jiro's FB account for the photos.



Saturday, August 8, 2015




In the recently concluded 9th ICT Awards 2015 held at Marriot Hotel Manila, Cognizant Technology Solutions Philippines, Inc was named as the Best Company of the Year.

Aside from local awards, Cognizant is also recognized on a global scale.  The company has numerous achievements in its sleeves it is included in Fortune’s list of top 500 Companies and World’s Most Admired Companies. 
Photo Credits to ICT http://ict-awards.org.ph/

This year Accenture, Inc was hailed as the Best Employer of the Year Hall of Fame.

Accenture has been the consistent top earner in the BPO Industry in terms of revenues generated.

The International ICT Awards Philippines is held annually, it is organized by Business Processing Association of the Philippines (BPAP) and Canadian Chamber of Commerce (CanCham).  The goal of the award is to recognize and promote the achievements of organizations and individuals that are based in the Philippines. 

Check out the list of winners below;

Best Company of the Year
Cognizant Technology Solutions Philippines, Inc.

Best Employer of the Year
Lexmark Cebu

Best Filipino-owned Company of the Year
Pointwest Technologies Corporation

Best Company of the Year Outside NCR
Lexmark Cebu

Best Global In-house Center of the Year
ANZ Global Services and Operations (Manila), Inc.

Most Innovative Company of the Year
Lexmark Cebu

Best Voice Excellence Company of the Year
The Results Companies

Best Emerging IT-BPM Company for Creatives
AffinityX

Best Emerging IT-BPM Company for Healthcare
Cognizant Technology Solutions Philippines, Inc.

Best Philippine Mobile App of the Year
Arko by Pointwest Technologies Corporation

Best ICT CEO of the Year
Maulik Parekh, SPi Global

Individual Contributor of the Year
Fred Ayala

Hall of Fame – “Best Company of the Year”





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