Thursday, January 15, 2015

Top BPO Companies in the Philippines Based on Revenue

Rep. Roman Romulo of  Pasig City has released the latest list of Top 45 BPO companies based on revenue for 2014.

According to the gentlemen from Pasig “These leading players in the BPO and information technology (IT)-enabled services sector are now among the nation’s biggest employers,”

See the list below;

1. Accenture Inc. (P32.429 billion)
2. Convergys Philippines Services Corp. (P19.830 billion);
3. 24/7 Customer Philippines Inc. (P13.061 billion);
4. JPMorgan Chase Bank N.A.-Philippine Global Service Center (P11.789 billion);
5. Telephilippines Inc. (P8.722 billion);
6. Sutherland Global Services Philippines Inc. (P8.080 billion);
7. Hewlett-Packard AP (Hong Kong) Ltd. (P7.081 billion);
8. Stream International Global Services Philippines Inc. (P6.924 billion);
9. Teletech Offshore Investments B.V. (P6.590 billion);
10. IBM Daksh Business Process Services Philippines Inc. (P6.307 billion);
11. Sitel Philippines Corp. (P6.084 billion);
12. TeleTech Customer Care Management Philippines Inc. (P5.654 billion);
13. Manila-Oslo Renewable Enterprise Inc. (P5.605 billion);
14. IBM Business Services Inc. (P5.599 billion);
15. Aegis PeopleSupport Inc. (P5.474 billion);
16. Coca-Cola Far East Ltd. (P5.439 billion);
17. Sykes Asia Inc. (P5.415 billion);
18. Shell Shared Services (Asia) B.V. (P5.289 billion);
19. Deutsche Knowledge Services Pte. Ltd. (P5.258 billion);
20. HSBC Electronic Data Processing (Philippines) Inc. (P5.035 billion);
21. Telus International Philippines Inc. (P5.010 billion);
22. Luen Thai Macao Commercial Offshore Co. Ltd. (P4.336 billion);
23. IBM Solutions Delivery Inc. (P4.293 billion);
24. VXI Global Holdings B.V. Philippines (P4.049 billion);
25. Macquarie Offshore Services Pty. Ltd. (P4.026 billion);
26. ACS of the Philippines Inc. (P3.917 billion);
27. Citibank N.A. Regional Operating Headquarters (P3.710 billion);
28. SPi CRM Inc. (P3.551);
29. Emerson Electric (Asia) Ltd. (P3.481 billion);
30. Chevron Holdings Inc. (P3.271 billion);
31. StarTek Philippines Inc. (P3.123 billion);
32. Genpact Services LLC (P2.846 billion);
33. West Contact Services Inc. (P2.815 billion);
34. Hinduja Global Solutions Ltd. (P2.795 billion);
35. SPi Technologies Inc. (P2.767 billion);
36. ANZ Global Services and Operations Manila Inc. (P2.503 billion);
37. Sykes Marketing Services Inc. (P2.493 billion);
38. Maersk Global Service Centres (Philippines) Ltd. (P2.324 billion);
39. Manulife Data Services Inc. (P2.191 billion);
40. Lexmark Research & Development Corp. (P1.963 billion);
41. ExlService Philippines Inc. (P1.907 billion);
42. Cognizant Technology Solutions Philippines Inc. (P1.892 billion);
43. Thomson Reuters Corp. Pte. Ltd. (P1.877 billion);
44. Citigroup Business Process Solutions Pte. Ltd. (P1.816 billion);
45. Acquire Asia Pacific Philippines Inc. (P1.789 billion).

Comparing this to our previous article the top 5 BPO companies remain unchanged.


Last year the list contained 36 companies and it’s good to see that we are seeing new companies on the list.

According to source the BPO and IT-enabled services industry now directly employs 1.052 million Filipinos. The sector includes contact center services; back offices; medical, legal and other data transcription; animation; software development; engineering design; and digital content.

Additionally, the BPO industry is projected to yield up to $27 billion in annual revenues and engage over 1.3 million Filipinos workers by 2016, this is according to the IT and Business Processing Association of the Philippines, which has 229 member firms.

To read our previous article regarding BPO earnings last year you can click on the link below;
http://www.callcenterfocus.com/2014/09/comparison-of-recent-and-previous-bpo.html
Source:
Manila Standard




64 comments:

  1. Top 5 Company nga liit naman ng sweldo.

    ReplyDelete
    Replies
    1. Korek k jan!

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    2. Tsss. Maliit lang kamo ang offer sayo. Wag ka mag expect ng malaki kung di ka kagalingan.

      Delete
    3. ^ gaano kagaling kaya tong batang to? hahaha

      Delete
    4. Si 10:59am ay top performer na masaya sa 1k nyang increase.

      Delete
    5. Kahit ano pa po ang sahurin niyo, 12K man yan or 35K, below minimum pa rin po iyon compared sa international standards. Bago po ako nakarating dito sa Canada, sa call center po ako nagtrabaho at alam ko po kung anong klaseng hirap yung manungkit ng incentives. Still, kung 12-15K po ang sahod niyo/natin as a representative, that is only around $300-$350 per month. Ang minimum namin dito sa Canada as employees is $1,800. I guess what I am trying to say is lahat po tayo ay biktima ng exploitation. Maski po yung mga 'Kano na nawalan ng trabaho, exploited din sila to some degree kasi tinanggalan sila ng trabaho at pinalitan ng "cheaper labor" na nasa bansa natin. Let's put it this way: sampal sa mukha nating mga nagtatrabaho yung ginagawa ng malalaking kumpanya sating maliliit na tao. Yun po yun. No need na magpataasan ng ihi.

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    6. @Hjtorres May nagpapasweldo paring multinational na BPO na 12K-15K a month?

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    7. @hjtorres, masyado short-sighted ideya mo. Malamang mababa kasi malaki ang standards of living sa Canada, for example I am sure mahal ang karne, gas, renta ng bahay, halaga ng lote and mga serbisyo doon. Kaya ganun din ang sweldo. May iba pang factors, skill level, etc etc. Pero this doesn't mean na agree ako sa 12K na sweldo. In my opinion, ka offend offend na may call center agent na 13k - 14k starting pay, na kapareho ng marketing associate, sales personnel, office secretary, admin assistant, janitor, o minsan teacher pa o ece engineer pa!

      I agree na may exploitationg nagaganap. Pero to be fair, madami din sa listahan ng kompanyang yan that pays decently.

      Pero isipin mo pag sumobrang taas naman ang salary rates natin... eh baka i move yan sa vietnam or laos. ok fine titirahin tayo sa dapat matuto ang companies na magbayad ng competitive, pero c'mon man, kung ako business man, gagawin ko lahat para maging cost effective salary ko ng di ako malulugi at madami ako kikitain.

      Delete
    8. Nakaka frustrate naman. Call center parin pala tawag sa company ko---di na ako naka alis sa shadow ng call center na yan. Please release meeee!!!

      Delete
    9. @Hjtorres magkaiba nmn po ang cost of living sa Canada compared sa Pilipinas.

      Delete
    10. Kung nasa listahan na ito ang company nyo, ibig lang sabihin malaki ang kinikita nila. Isang dahilan ay ang mababang pasweldo sa empleyado. Kaya yung mga nagrerepost nito sa mga FB account nila para ipagmalaki na ang company nila ay nasa top # ng listahan, isa sila sa mga napakinabangan nung co.
      Kaya di ako magigng proud ibandera ang listahan na to sa FB ko.

      Delete
    11. Tama si 11:16PM at 3:18 AM Mataas din ang cost of living sa Canada. Pero sana man lang ang minimum wage ng call center agents e double ng minimum wage.

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    12. ETO ANG KATUNAYAN NA ANG YUMAMAYAN
      AY ANG BOSS O ANG MAY - ARI NG KUMPANYA LAMANG... LUGE o LUGENG LUGE??? HANAPIN NIO KUNG SAN KUMPANYA KAYO DIAN
      SUBUKAN MONG MAGNEGOSYO KATULAD NG GINAGAWA NILA SAYO!! TINGNAN MO ANG RESULTA AFTER 2 years..
      KUNG SINO GUSTO MAGNEGOSYO PM ME OR CALL ME OF INTERESTED 09054174887
      #FRONTROW
      https://www.facebook.com/andrew.mangandi

      Delete
    13. @ John I work for one of the companies there kahit nasa bottom 5 kami meron kaming 5 year retirement plan. No to networking.

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    14. Ano gusto mo MALIIT na sweldo o WALANG trabaho? Magpasalamat ka at may trabaho ka! Maraming PILIPINO ang walang trabaho.

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    15. @Dec. 6, 6:06 - Yes, meron pa din po nagpapasahod ng between 12-15K. Isa po ako dun sa mga sumahod ng ganun para sa isang international BPO industry, at malaking technical account pa nga eh. Haha. I guess my point is that, while we work hard to earn a living, wag natin kalilimutan na part pa din ito ng exploitation ng large-scale capitalism. Lagi na lang tayo underdogs. (Maski nasa Canada ako, underdog pa din kaming mga Pilipino dito.) Magandang wag masyado nagcocomplain, pero panatiliin nating bukas ang mata natin sa nagiging sanhi ng kahirapan. Ayun! Padayon!

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    16. I don't think "short-sighted" ang tingin ko sa sitwasyon ng Pilipinas at ang mga taong nagtatrabaho sa BPO. Sa katunayan, tinitignan ko nga ang sitwasyon natin on a bigger scale. Bird's eye-view, kumbaga. Ang pinoy kasi sanay na sanay gumapang sa hirap. Wala ng ibang kinagisnan kundi kahirapan.Ang punto ko lamang po ay maging mapagmasid tayo sa nangyayari sa ekonomiya natin.

      Oo, may trabaho tayo. Napakahusay na punto iyan. Kailangan natin talaga magtrabaho't sumahod. Pero wag natin kakalimutan na hi-nire tayo dahil "cheap labor" tayo. Our salary is the bare minimum, and I don't mean P8000 na minimum. Bare minimum means it's just enough to get us through to the next paycheck, but it doesn't mean we'll ever flourish with that kind of salary. Para tayong asong umaasa lang sa susunod na hapunan.

      Don't get me wrong and please don't take my word out of context. Pro-pinoy ako and I honestly feel na dapat mas malaki sa kinse mil ang sinasahod natin sa lahat ng pagtatyaga at hirap natin, hindi lang sa BPO-- maging kung saan-saang industriya.

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  2. tama! pati top 2. kaya resign na lang! haha

    ReplyDelete
    Replies
    1. Anonymous
      DEC 8, 2014, 11:16:00 PM
      Nakaka frustrate naman. Call center parin pala tawag sa company ko---di na ako naka alis sa shadow ng call center na yan. Please release meeee!!!

      ---bakit po kuya/ate anu po bang company nio? IBM? PLDT?

      Delete
  3. sinabi niyo pa... dati sila matataas magpasahod... pero nag cost cutting, kinut sahod at incentives ng employee's kaya tumas ang revenue.. I'm currently with 24/7...nag bukas sila ng sites pero bumaba ang offer sa new hires at increase sa annualization... ikaw ba nman top performer, magkaka increase ka ng less than 1k after those struggles mo just to be on the top for the whole year, are you ganna stay...???? tas pagmamalaki nila na mataas revenue nila...? SAAN NA ANG PAGIGING PRO-EMPLOYEE nila.....??????

    ReplyDelete
    Replies
    1. Sa amin walang increase ngayon. Maswerte ka pa din.

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  4. I'm also working for 24/7, and I should say I am somehow proud to be, but I hope we could feel this revenue down to the frontliners .

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  5. This comment has been removed by the author.

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  6. kaya being an employee forever is not an answer for stability.. explore business opportunities for financial freedom! :)

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  7. oh ano TELETECH, from top 3 to top 14?? ang babarat kasi eh

    ReplyDelete
    Replies
    1. Actually, top 9 & 12... pa combine nalang para maging top 4.. thanks.

      Delete
  8. dapat talaga may maglakas-loob n magtatag ng union e, kung hndi e talagang mananamantala cla s mga employee nila

    ReplyDelete
    Replies
    1. sa laki nga ng kita bilyones pa...sana mag isip-isip ang mga ahente ng collective bargaining agreement pag me unyon... makaamot man lang ng kahit konti sa kanila....

      Delete
    2. Business is business. It is either you take it or leave it.

      Delete
  9. From CVG AT&T Uverse SLZ, Top performer.

    Maliit na sahod, Unreachable metrics, Lacks Incentives.

    ReplyDelete
    Replies
    1. Unreachable metrics and lack of incentives is a account concern not the Bpo company.

      Salary depends on what the account and the company agreed upon.

      Delete
  10. Don't complain over low wages. Complain on corruption in our country where your low salaries are levied. So instead of saying "resign, resign" why don't you guys "vote, vote" or "rally, rally"

    http://www.washingtonpost.com/blogs/wonkblog/wp/2014/12/03/how-the-worlds-biggest-companies-bribe-foreign-governments-in-11-charts/

    ReplyDelete
  11. I'va worked in a BPO company but its not listed here..but we we're earning around 12-15k every 15/30..minsan more pa, dpending on your performance of course. . it may seem much compared to some companies, but its still not enough if you are supporting your family.. its really good to diversify your money and learn to save..or go into other options like opening your own business, or do part time work. I'm into network marketing now, and i can say thay it has helped me alot! :)

    ReplyDelete
    Replies
    1. visit nyo to. may way akong nakita para kumita at matriple pera mo in 1 year. kahit dka magrecruit.. www.extraperaneurs.com

      Delete
  12. i strongly agree... dont settle for less if ur capability is above their expectations. CVG, AT&T prepaid though top performer ka d mo parin mararamdaman ang incentives ksi napaka liit. Unless mag OOT ka! kbwisit...

    ReplyDelete
  13. I think iba naman ang Accenture. If you are going to apply in that company as a TSR or CSR mababa tlaga. Kasi ayun ang pinakamababang level sa company na yan. Maliit lang ang call center ng ACN. Majority ay Technology like Software Engineers or Developers. Mag apply kau sa ganyang position para mataas ang offer. Pero pag BPO tlaga kayo mag CVG kau. Ayan call center tlaga yan

    ReplyDelete
  14. Sutherland >>>> sufferland ata!!!

    ReplyDelete
    Replies
    1. Suffer nga kuya/ate

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    2. Pasok sa banga.

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    3. sufferland tlga !!!! andami pang attitude agent, support plang epal na.!!!!!!

      Delete
  15. Top 2 Call Center?? E 8,000 nga lang kung magpa-suweldo sa Baguio eh!!!!

    ReplyDelete
    Replies
    1. Kasi po provincial rate po and sahod same Baguio. And that is base on the cost of living computed by DOLE

      Delete
    2. Nakakalungkot ang sweldong 8k.

      Delete
  16. Citigroup wala sa top 10 pero 34k magpasahod. Ok na kahit wala sa top 10 cmpany ko at least mataas magpasahod.

    ReplyDelete
  17. ang dami nyo nmng sinasabi. puro negative comments nlng. bat d nlng kau magresign? buti ako nkamove on na sa call center life. work at home ako ngaun and just paying my SSS monthly. hawak ko na oras ko at the same time kasama ko pa family ko.

    ReplyDelete
  18. ok na yan kesa naman sa mga fastfood chain or mall. pagod na pagod ka pero minimum rate. mas lalo mababa pag intsik may ari

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  19. ok na ung mga rate natin kesa naman sa mga fastfood chain o kaya mall. mas barat sa sweldo pag intsik may ari

    ReplyDelete
  20. Bakit di nalang kayo magpasalamat at may trabaho kayo. Yan ang hirap sa mga PLIPINO e! Pag walang trabaho puro reklamo pag nagkatrabaho naman umaabuso gusto ng mas malaking sweldo. Ano gagawin nyo kung lumipat yung kumpanya nyo sa ibang bansa na mas maliit ang pasahod dahil ayaw nilang ibigay yung mataas na sweldo na gusto nyo? E di NGA NGA kayong lahat!

    ReplyDelete
  21. If you're not contented in your current salary, then work harder! Be a performer for you to be promoted or just get a new job if you're not satisfied with what you are getting from your current one!

    ReplyDelete
  22. Eto lang naman yan e.
    [img]http://i.imgur.com/5ANqOr2.gif[/img]

    ReplyDelete
  23. ang tita ko sumusweldo ng 5k a month, katulong sa bahay.. nakabili ng lupa, kalabaw, nkapag-paaral ng tatlong pinsan ko sa kolehiyo... wala sa laki ng kita ang kasapatan ng sweldo mo sa pamumuhay mo... ito ay nasa kung pano mo ginagastos ang kita mo, panu mo tinitipid ang bawat pisong pinagpaguran mo, nasa kung panu mo disiplinahin ang sarili mo na ang dapat lg ang kailangan mong unahin..

    lifestyle check tayo parekoy...

    ugaliin nating alamin ang bawat pisong ating pinapakawalan...

    ReplyDelete
    Replies
    1. halimbawa......, sa bawat 4 na pisong binibili mo ng isang stick ng yosi sa isang araw.. kung ito'y nilalagay mo sa piggy bank mo... may 1440 ka kada taon na maiipon... depende pa yan sa kung nkakailang stick ka kada araw.. pag palagay nating 10 sticks a day, avaerage... edi merong kang 14400 sa isang taon... lahat nang malalaking bagay ay nagagaling sa maliit... ang piso natin ay may halaga.. wag mong balewalain ang bwat pisong iyong ginagasta...

      Delete
  24. magpasalamat dahil may trabaho, pro it doesnt mean na aaggree tyo sa mga patakaran na iniimpose ng BPO industries.. cgoro yung govt mangialam din sa kung ano ang dapat at sapat para sa mga employees ng bpo... npapansin ko rin na parang bpo makes it harder for you to pass the metrics... if you passed this month they would change the metrics the next month... d ko alam kng tlagang sinasadya nla pra matanggal ka to give way sa mga other applicant or what... another thing may pulitika din sa bpo....

    ReplyDelete
  25. I agree. Hindi dahil nakapost dito call center agent agad ang mga nagttrabaho. Like yung top 1 IT Outsourcing ang pinakamalaking population nian. Been with that very good and tama sila high performance delivered talaga. I dont think na mababa magpasahod, mabilis naman mapromote sa company na sinasabi ko

    ReplyDelete
  26. Hello, Thank you for sharing this informative lists of those top BPO companies in the Philippines. They providing world-class customer service, offers high-salary and essential employee benefits. To know more about their company, visit their website
    here
    .

    ReplyDelete
  27. Thank you for sharing this post. It's amazing how the call center industry has grown massively in such a short amount of time.

    More success to all the BPO companies in the Philippines!

    ReplyDelete
  28. I hope more BPO companies will grow bigger in the Philippines. Compared to other entry-level jobs, working in BPO center is better because of the high salary rate.

    ReplyDelete
  29. You have forget about mentioning BPO companies in Pakistan. Here is one of the best company that is providing live chat operators service 24/7 to clients. Pakistan is doing good in BPO please consider listing.

    ReplyDelete

  30. This article is actually a fastidious one it assists new net viewers, who are wishing in favor of blogging. gmail login

    ReplyDelete


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