Sunday, December 7, 2014

Netizen Hits Call Center Employees Due to Lack of Discipline




A netizen named Frances Estranda Arcadio vents out her frustration after seeing used coffee cups and cigarette butts in front of Net Square Building in Bonifacio Global City.

Check out her Facebook post below;
Infront of JP Morgan bldg. May tumubong bagong mga bulaklak – coffee cups at cigarette butts ang tawag. Tanim ng mga taong ismarte manamit, inglisero at inglisera, matatalino daw pero mga wala naman pakundangan at malasakit sa kalikasan. Saka magrereklamo kapag binaha. Nakakalungkot lang isipin dahil sa kapwang nagpapanatili ng kalinisan wala din silang pakealam sa pinagpaguran.


I think she has a point and as call center employees we are very open to feedback and constructive criticisms so I know that we can learn from this experience.

This should be the right time where our active listening skills can be utilized because we can understand what she's trying to say aside from that criticisms should help us know ourselves better. However, if someone is judging you then that is a different story.

I got irked by one of the comments saying that call center agents are brainless. I know I’m not in the position to be a grammar Nazi since I do have some grammar slip ups when taking in calls and when creating articles for this blog; however, I think calling someone brainless is too much so I decided to reply to his comment after seeing his Facebook post.



We all know that working in the call center industry is not a no-brainer job and it’s not just answering calls. It’s about self-management, working your way to the top, delivering results; it’s the survival of the fittest.
Though we did not sign up for this job to get stereotyped, we would still get criticisms from people outside of this industry because they don’t know what we are made of.




46 comments:

  1. Dami kasi calls dyan sa JP Morgue. Sobra kapagod.

    ReplyDelete
  2. COMMON SENSE LANG PO!!! KUNG MAY TRASH BINS SANA EH DI WALANG NAKA NAKALAT... MAKA WALANG UTAK KA NAMAN... PAKYU KA

    ReplyDelete
    Replies
    1. Common sense lang din. Hindi porket walang trash bin sa tabi mo eh wala na ding trash bin sa ibang lugar. Di yun reason para magtapon kung saan. Haiisssttt...

      Delete
    2. kung walang basurahan... wag mong itapon sa paligid mo... kainin mo na lang para di ka magkalat at ikaw ang mamatay sa kagaguhan mo... PAKYU KA.

      Delete
  3. First off, it is unfair to single out call center agents as being guilty of this. look around you: Regardless of occupation, and, yes, social standing, we often just toss our trash anywhere. This is ironic since Pinoys are among the cleanest people in the world. But I guess that's partly the reason: We are so finicky about cleanliness that we don't want any trash on our person and our homes, so we just toss it out. Out of sight, out of mind. Once I throw it out, it's not my problem anymore. May mga janitor naman. That is our problem, a low sense of social consciousness. Lastly, I sense the typical hostility and prejudice against call center agents in this Netizen's attack.

    ReplyDelete
    Replies
    1. Agree. The netizen seems to be part of the BPO sector as well.

      Delete
  4. Moving forward let's just do what this guy is doing. [img]https://fbcdn-sphotos-d-a.akamaihd.net/hphotos-ak-xpf1/v/t1.0-9/10308360_880510682001860_6727485813889297458_n.jpg?oh=16a1012d5e2b580612fb80a2d74906e4&oe=54FADD9B&__gda__=1427055857_dd6760c34975bef7dc316d4a2928cebc[/img]

    ReplyDelete
  5. "This should be the right time where our active listening skills can be utilized because we can understand what she's trying to say..."

    No; hindi totoo yan. You don't have those skills. Ang listening skills na sinasabi mo eh ang wastong paraan ng pagsuot ng headset lang. Nothing deeper. Active-active listening ka pa dyan.

    Remember script lang ang buhay nyo. You cant decide for yourselves. You can't think for yourself. You can't use imagination and be creative. May uyak kayo. Hindi nyo lang ginagamit. Hahahahahahaha

    ReplyDelete
    Replies
    1. Paki-explain kung anong trabaho mo. Sobrang hambog naman. Alam mo trabaho ng lahat ng call center agents no? iba iba ang trabaho sa isang call center. Hindi lahat scripted. Mangmang. Sana mas maganda nga ang trabaho at qualifications mo. Kasi I'm sure, there is someone out there na mas may mataas ang qualification sayo. Hambog tong mga taong hindi nagcall center pero kapag nalaman mo naman ang trabaho hindi rin naman outstanding. Yang basura na yan kapareho ng kokote mo. Polluted.

      Delete
    2. Hindi po siya nag t trabaho sa call center at wala po siya sigurong background sa BPO industry kaya ganon nalang maka reply. And script? Anung panoon ka po nabubuhay? wala ng scripts ngayon! Yung basura na nakikita mo sa picture parang ikaw yan. Patapon

      Delete
    3. Try mo kaya sa hardcore na IT BPO service. Wala kameng script kasi utak ang gamit namin pagdating sa pagtrouble shoot ng network ng mga malalaking company. Kala mo naman ang talino kung makapag comment. Kung me walang utak ikaw yun.

      Delete
    4. I troubleshoot ko Kaya utak no hangganga ma mess up kita... Tapos tapon kita sa tier 2 nang magawan ka ng paraan... In that way malaman mo ang sinasabe mong script.

      Delete
    5. Uhmm okay at least malaki pa din ang sweldo ko.

      Delete
  6. "Remember script lang ang buhay nyo. You cant decide for yourselves. You can't think for yourself. You can't use imagination and be creative." - ang harsh! hindi ka naman masyadong judgemental noh?!.

    ReplyDelete
  7. Nag-call center ako. Oo, may script pero hindi ko ginagamit kasi may UTAK ako. Gusto ko sa sarili kong pamamaraan kausapin ang customer at para mas "personalized" ang experience. Di bale nang ma-ding ng QA o ng TL sa hindi pagsunod sa script kaysa naman para akong robot.

    I can't decide or think for myself? I can. Lalo na kung ang hawak mong account ay billing. Hindi kayang sagutin ng lahat ng available resources at SCRIPT ang tanong ng customer, gagana at gagana ang UTAK.

    I can't use imagination and be creative? I can. Sa technical support, blind troubleshooting. Paano mo maga-guide ang customer mo lalo na kung hindi masyadong maalam sa technology kung hindi mo gagamitan ng imagination, creativity, at higit sa lahat, UTAK.

    Wag kang judgmental.

    ReplyDelete
    Replies
    1. kahit anong sabihin nyo... hindi man graduate o mataas ang pinag aralan... CALL AGENT pa rin bagsak nyo... kasi wala na kayong choice.. walang kayong makuhang trabaho na tama sa natapos nyo... yan lang ang madaling trabaho pero malaki sahod...kahit matanda , bata o walang pinag aralan pwedeng mag CALL AGENT basta marunong mag english pwede na yan....kaya wag magmataas sa iba kasi hanggang dyan na lang kayo...PAKYU KA.

      Delete
  8. Sa amin nga ang laking paskil ng CLAYGo (Clean as you go) sa pantry di masunod.

    ReplyDelete
  9. ganyan din sa makati, sa BPI buendia center building my mga call center agent din, aun daming kalat pagtapos nila mag break. tas pag dadaan ka sa harap nila, puro usok sasalubong sa muka mo.

    ReplyDelete
  10. Are you all retarded? Seriously? You take a picture of one side of the street or a building & blame others with stereo-typing & prejudice? Is this how the world works now? What about every person we encounter daily? What about random girls or guys, men or women walking - smoking and then throwing their cigarette butts anywhere on the street? What about that passing car or jeep, with the driver throwing his cigarette butt on the road? What about the people in parking lots just leaving their coffee cups and fast food drinks on the floor and then leave?
    Everywhere you go, whoever it may be, people throw garbage all the time, but to rant about it & stereo-type a particular group? You are no better than these coffee cups and cigarette butts. Everyone throws garbage all the time. As a matter of fact, most Filipinos are that way. You don't need to be a call center agent to figure that out. This is by far, the most "no-brainer" post I have ever seen.
    You left your brain so far behind that you forgot to open your eyes to the real issue that everywhere around you, people are doing the same thing over & over regardless of occupation, status, or intellectual capacity.
    Have you been to Mall of Asia? Did you see the waiting area where grasses grow? Did you notice the cigarette butts & cups that people leave there? The garbage can is just a few steps away but did anyone pay any attention? It only stays clean because the janitors attend to it by the minute, but the issue is almost always the same.
    If you're going to blame someone just because you can pinpoint or identify them, then why don't you stop them or do something that can really matter. Also, these comments are too ridiculous that it's actually funny.
    By the way, since everyone has the intention of stereo-typing in this page, I don't work for the call center industry. In fact, I'd rather thank these people for working their asses off everyday. Because of people like you, when my services become shitty or I need something done at a bad time in the night, someone answers my call & listens to my bullshit - calms me down - & gets things done. Unlike this post over here that did nothing except talk more trash: just because he can.

    ReplyDelete
    Replies
    1. This is the most brilliant comment that I have read so far but, just want to let you know that using the R-word is not acceptable slur.

      Delete
  11. Hindi lahat perpekto, kahit ako nakakagawa ng mali at hindi makakalikasan. Ang tanong lang, ikaw ba kahit kailan hindi nakapagtapon sa kalsada o sa kung saan lang? Kinuhaan mo ng picture, kung talagang makakalikasan ka at mas may utak eh sana ikaw na nagtapon sa basurahan. Ang hirap satin mahalaga lang na makalait tayo ng iba. Maging makatao naman tayo sa paghusga.

    ReplyDelete
    Replies
    1. so dahil makakalikasan ako... itatapon ko mga kinalat nyong mga hayop kayo...Maging makatao naman tayo sa paghusga.
      PAKYU KA

      Delete
  12. It was a very good post indeed. I thoroughly enjoyed reading it in my lunch time. Will surely come and visit this blog more often. Thanks for sharing. hongkong escorts

    ReplyDelete
  13. i love to watch movies that made it to the box office, they are usually great movies with good story` call center answering service

    ReplyDelete
  14. This comment has been removed by the author.

    ReplyDelete
  15. Wow, cool post. I'd like to write like this too - taking time and real hard work to make a great article... but I put things off too much and never seem to get started. Thanks though. Escorts in lahore

    ReplyDelete
  16. It's imperative to take note of that these escorts remember great customers and will serve you shockingly better next time. You will get a stunning treat each time. New York Asian escort models

    ReplyDelete
  17. Outstanding article! I want people to know just how good this information is in your article. Your views are much like my own concerning this subject. I will visit daily your blog because I know. It may be very beneficial for me. New York city asian escorts

    ReplyDelete
  18. Be that as it may, it is an everyday strategic test to actualize. It occurs between individuals consistently, in each discussion in each office and foyer. It is likewise free of explicit operational objectives. You need a drew in workforce whatever your main goal is.
    Six Sigma

    ReplyDelete
  19. To experience all the fun love in life, New York is one of the most preferred and exciting locations. Here you would not just be able to see the beauty of places around, but also get to spend the most intimate time with the sizzling Asian beauties. Do you know what exclusive services do these NYC Asian escorts offer?

    ReplyDelete
  20. Bunny sex toys, otherwise called hare vibrators, differ from great vibrators as they not just component a pole for interior vaginal incitement yet joined to this is a littler vibrator, frequently looking like a hare that gives outer boost to the clitoris by means of the stimulating movement of the hare's ears. muñeca hinchable

    ReplyDelete
  21. It’s an easy to read and understand post and gentlemen can really know in detail regarding NYC Asian escort Agency and their services. I enjoyed reading in between the lines and within a few minutes I finished the whole. At the end I was completely aroused and finally made the booking through the given info.

    ReplyDelete
  22. As stated in the blog, the same thing I experienced last weekend. Asian escort New York are really the fantastic pick for having absolutely sensual night. All the girls available with the agency are really good looking. The blog has only discussed the real services the agency offers. Authentic information! https://www.myescorts4you.com/

    ReplyDelete
  23. As stated in the blog, the same thing I experienced last weekend. Asian escort New York are really the fantastic pick for having absolutely sensual night. All the girls available with the agency are really good looking. The blog has only discussed the real services the agency offers. Authentic information!

    ReplyDelete
  24. High Class New York Asian Escort Service
    Welcome to Upscale New York Asian Escorts Agency, Our Escort service is in New York ,New Jersey, Long Island.
    We are offering best upscale hot Asian female Companion service and intimate exotic massage service to your place.
    Our service is the best in New York and our model always have a good evaluation. or it is local or tourists, All leave a good feedback after experiencing our service. We know what travelers desire and We provide all aspect at full level service to you at hotels in New York , our models are carefully selected. They are from college, part-time car model and girls next door, from 19-25 years.You will never regret to book our service.
    Reviews for Asian Escort Models
    The best ever enjoyed moment of my life is that. Thanked to Asian escort services,who were offering this much good service.I suggest every man in the world once in a life book Asian escort service so that they can enjoy the full taste. From now i always book the Asian escort service because the Asian girls in the services made me feel excited.
    Upscale Asian Escort services is increasingly becoming popular. It’s expanding to also cater for the various needs of other customers like the female customers. Providing Asian male escort services has also enabled the female customers to get their perfect companion for private date or dinner.
    Having a wide selection of handsome and sexy Asian female escort will enable the agency to provide the best services. Our Asian Escorts will meet the different tastes and preferences of their customers. By having exotic Asian female escort with the experience that will provide a perfect destination for a bachelor party or anyone looking to have a wild moment.
    Professionalism and great personality is very crucial and the customers should be able to get what they say on the escort’s profile. The agency should have excellent communication options where the potential customer can make the necessary arrangements with the man.
    Basically the Asian escort services offered should all round and worth your money and time. You should be able to fulfill your fantasies to the maximum.

    ReplyDelete
  25. Why choosing us!
    New York Asian escort, our escort service is the best in New York. We provide the best service for all value customers. We have the best girls for outcall service,we have girls from Asia everywhere, Korean hot girls, Japanese hot girls,Chinese hot girls and Singapore,Thai etc. All girls are pretty,gorgeous and sexy. You can see it from to our customers feedback! If you are looking for the slim fancy girls, this is the right place! Don’t be hesitate , girls are waiting for you at the crazy and sexy night!

    Our Website are always on the leading way in NY city. Cause we are not just care about the quantity, The quality of the escort is valued as well! We always considerate the customers needs. All girls are selected for a long time before they can provide the escort service to our customers.The quality of each girl is very very high.
    Every girl has its own point and strengths. Korean girls are the first choice, each one is very beautiful, superb, open, and korean girls can chat with customers boldly and quickly integrate into your communication.Then Chinese girls, very restrained, very shy, cute and sexy, can sing and dance with you, If you make her happy, she can let you enjoy her everything . Japanese girls, I believe you all know, can provide you with expected surprises and services.
    In fact, it’s not as much as experiencing our services. This is the best way for you to understand why we are the best in this field. We welcome every customer in New York, you are our most precious. Customers, of course, local customers are also.
    Looking for an Asian girl you have seen in your dreams, want to have a drink with Korean girls, want to have a deeper exchange with Japanese girls, want to know the secrets of Chinese girls, what are you waiting for, pick up Call us in your hand. Don’t let loneliness accompany you in the middle of the night, let our best girls spend the good night with you.

    ReplyDelete
  26. The vast majority of the significant dating networks have both free and paying individuals. http://www.cuckolddatingsites.org/

    ReplyDelete
  27. I happen to concur with all that he advocates in the dating game (and truly, it is a game, so have some good times!) Except for a certain something...
    best swinger sites

    ReplyDelete
  28. Plug in the presentation and regulator; associate the interface to a 12-volt power flexibly, for example, your breaker box and your done!
    escort girls in Dubai

    ReplyDelete
  29. There is nothing of the sort as best sex toy for everyone. Everybody is somewhat not the same as the other with various things he loves. sex toy

    ReplyDelete
  30. On the off chance that you make the correct courses of action, you won't need to stress over losing your assets or cash. escort girls in Ibiza

    ReplyDelete
  31. Accuse the developing occasions, innovation, the media or downright blended signs. escort girls in Rome

    ReplyDelete
  32. That is why at Adult Friend Finder there are plenty of forums and blogs of all categories. femdom dating, femdom dating sites

    ReplyDelete
  33. What's more, you can't grapple with those incredible grimy spirits and still enjoy harmony profoundly, sincerely and genuinely. https://zlovedoll.com/collections/black-sex-doll/

    ReplyDelete
  34. Truth be told, grown-up toys can have extremely beneficial outcomes on your sexual wellbeing.
    studded dildo

    ReplyDelete