Being part of the call center industry could make us exposed to manageable issues like unapproved VL's, mandatory OT and delay in lunch / break which might be attributed to high call volumes. Because of the said issues, we would like to suggest you try exploring careers with in-house / shared services companies.
source: Call Center Show
The benefits of working with an In House company may include the following:
- Above the industry standard salary packages.
- HMO which includes additional dependents.
- Accident and Dismemberment Insurance.
- Easy VL Process.
- May Offer 5 year retirement plans.
- Less irate callers.
- Depending on the support process you may not have to work during US Holidays.
- May offer non voice positions.
- Dental Medical and Optical reimbursements.
- Clothing allowance.
ADP (Philippines), Inc.
Hewlett-Packard (Philippines) Corporation
HSBC Global Resourcing
ING Global Services and Operations, Inc
HSBC Global Resourcing
ING Global Services and Operations, Inc
Integreon
JPMorgan Chase Bank–Philippine Global Service Center
Maersk Global Service Centres (Philippines) Ltd.
Manulife Business Processing Services
Maxim Integrated
PricewaterhouseCoopers Service Delivery Centre (Manila)
Limited
QBE Group Shared Services Limited–Philippine Branch
Reed Elsevier Philippines
Shell Shared Services (Asia) B.V.
SolarWinds Software Asia Pte Ltd Philippines Branch
Sun Life of Canada Philippines (Asia Service Centre
Philippines)
Thomson Reuters
UnitedHealth Group Global Services, Inc.
Wells Fargo Philippines Solutions, Inc.
Xybersolutions
Zanett Commercial Solutions Philippines, Inc.
Great list!
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ReplyDeleteConsidering the challenges in the call center industry, exploring careers with in-house or shared services companies could offer potential benefits. In-house roles may provide better work-life balance and more control over leave approvals, promoting employee well-being. Shared services companies often have diversified tasks, reducing the likelihood of mandatory overtime due to call volume fluctuations. Moreover, streamlined processes in these environments may lead to more efficient lunch and break schedules. Transitioning to such organizations may present opportunities for a more stable and fulfilling career, where employees can thrive in a supportive and conducive work environment.
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