Thursday, October 30, 2014

Mysterious Call Center Stories

Since Halloween is fast approaching we decided to share with you some of the "mysterious" or "scary" stories that all of us might have encountered in the workplace and we decided to give a little twist.

1. One time I was tasked to monitor our queue and my TL advised me to go on aux meeting he showed me the monitoring software and how it's being used.

I was closely looking on the screen then something changed on the image I was really nervous to look at the screen but out of curiosity I still decided to take a peek. I saw the name of Denise at the bottom of the call queue with 0:00 avail time. Scary!

2. Denis was having a heated conversation with his caller and wanted to escalate the issue to our supervisor however, all of the supervisors were not available and the SME’s kept on telling him to de-escalate the issue. I saw the worried look on his face and asked him if he’s okay he nodded and told me he would take care of it. Just 5 seconds after he sat down I hear him said “Mr. Customer here’s what where going to do” all of a sudden I hear him doing our opening spiel he’s previous customer was gone. Creepy!

3. This happened last year around October in one of the meeting rooms, our team stats were down for the month and all of us have incurred tardiness which exceeds the company thresholds. While we are waiting for our TL to arrive in the meeting room we heard low voices coming from the door. We wanted to know if there are people outside the meeting room then all of a sudden we see movements and the whole team were silent all we hear is the creepy sound of the door opening slowly. We were relieved that it was just our TL and the other voice was of the HR personnel. My TL gently raised his hands; he was holding an envelope with three letters written on the front that reads NTE. Frightening!

4. It was a slow day in the office there were only few people taking up calls because workforce team has miscalculated the volume of calls for today so agents were forced to file VTO. It was so quiet that you can hear the footsteps of the employees from the next floor. I was busy logging my call then I heard a loud scream. The sound of the scream gets louder and louder as it becomes nearer to me; I decide to be fearless and looked where the loud sound is coming from. Someone was shouting my name it was the workforce, I checked my AVAYA and saw that I was on ACW for almost 5 minutes. I was so scared I immediately pressed auto in. Terrifying!
5. We all know that there are some things that could be frightening, like Annabelle the doll which is inhabited by an “inhuman spirit”. Little that we know that there are stuffs in our office that can be possessed by unwanted spirits. Here’s my story, I went to our office pantry so that I can leave my packed lunch in the fridge. As lunch time is about to start I decided to check my food, when I opened the fridge door the light inside the ref was blinking as if it’s starting to get busted, as I slowly reach my lunch box I felt something was wrong, I was shocked and confused because the food was half eaten. I think I’m still lucky because most of the time this “fridge ghost” would take away everything. I asked my manager and he said that there's an "aswang" employee that disguises and turns into a black cat. Amazing!

Do you have any "mysterious" or "scary" stories that happened in the workplace? Please share your thoughts in the comments section.

Trending Call Center Memes

Here’s a collection of the best call center memes that we have seen so far from the web and from the Facebook Page Tagacallcenterako.

  1. When system issues occur the whole floor becomes a party place.
  2. The moment that your customer says you speak like an American. 
  3. When there’s a high volume of calls and TL/Manager/Sup announced a Team Meeting.  

4. The moment that you are being asked why your stats are low. 

  • 5. Our reaction when we are dealing with difficult customers. 
    6. That awesome moment when you were able to spell a difficult name correctly.
    7. Tech support representatives on Granny Calls.
    8. While checking on your pay slip and you think there's a dispute on the salary. 

Saturday, October 25, 2014

BPO Job Seeker Victimized by Fake Recruiter Modus: Alleged Suspect Caught on Video

A BPO job seeker looking for non-voice post was victimized by a woman named "Grace" who pretended to be a recruiter from Sykes. The alleged suspect will first get your trust and ask for your number. “Grace” would then send you a message that you are hired for a non-voice post and you are required to change clothes “Grace” would then accompany you to the store to buy a clothes and once you are inside the dressing room the alleged suspect would run away together with your belongings. 
Here's the photo of alleged suspect named Grace

See the story below from Facebook user Dennis O.
The woman who kept on smiling at her approached her and introduced herself as “Grace” [Obviously not her real name] and asked: “Oh kumusta? tanggap ba?” [How did it go? Were you hired?] My wife replied: “Hindi eh, wala daw silang non-voice ngayon.” [No, they dodn't have any non-voice account at the moment.] My wife then decided to leave Sykes recruitment office and head home, Grace then followed her outside and asked: “San ka pupunta?” [Where are you going?"] My wife replied: “Kakain lang nagugutom ako eh” [I'll get something to eat, I'm hungry.] She then suggests: “Tara kain tayo nagugutom din ako eh.” [Let's eat together, I'm hungry as well.] She also added: “Tiga Isabela ka diba? Tiga Cabagan ako” [You're from Isabela right, I'm from Cabagan.] [An information that she might have collected while inside the recruitment office.] My wife thinking that this “Grace” was just being friendly since they are both Ilocana agreed to eat with her. She then told my wife that she had to go to the ladies’ washroom first. [Possibly dodging the obvious CCTV camera infront of Starbucks at the main entrance of Worldwide Corporate Center.] Then they went to the foodcourt, where the CR is located, and my wife suggested eating at McDonald’s instead since it’s just beside the exit. Grace then replied that she didn’t like the burgers at McDonald’s and wanted to eat at Star Mall food court. They left Worldwide Corporate Center from the exit beside McDo and headed towards Star Mall. At around 3:15pm they were inside Star Mall, my wife bought Zagu and this “Grace” is now asking her a lot of questions [her age, where she's from, where she's living in the city]. She was fishing for more information that she could use to win my wife’s complete trust. She even took advantage of the fact that they are both Ilocana and was conversing with my wife in their local tongue.
At 3:35pm Grace decides to eat at Jollibee and they are both seen entering the store. Inside, Grace picks a spot to sit and asks for my wife’s number claiming that she is an employee of Convergys for 5 years and that they can look for a job together. Trusting that this is the case, my wife gave her number. She then decides to order and even asked my wife if she wanted anything but she declined. She went to the counter to order her food and after a few minutes went back and left her bag on their table and hurried back to the counter to get what she ordered, my wife then noticed that she received a message from a recruiter from Sykes named Grace [there's really a recruiter with this name] telling her to return at 4:30pm for a non-voice job interview and that she should be wearing casual clothes and no jewelries was allowed. This “Grace” got back and my wife even showed the message to her. Grace then said that she also has a final interview which was at 5:00pm. My wife noticing that it’s unusual for a recruiter to require you to change clothes for an interview voiced out her suspicion [She even sent me a message which I replied "Give me the number and I'll call that recruiter"] but this Grace insisted that sometimes they do if the client is strict. A 2nd text then came in telling her that she should be wearing a white blouse, a skirt, and a pair of stockings. This time Grace was more persuasive and encouraged her to just buy from the stores inside the mall and that she will accompany her. My wife was half-hearted into doing this but this Grace was pushy and really wanted her to go to the interview. Grace was finally able to lure my wife into buying the required dress code. They went to a store called “Zhienelle’s” where she tried out a few blouses. The fitting room was small and cramped up, she had to put her bag outside the fitting room on a chair just inches away from her. She was mindful of her bag while trying on the clothes and did not close the curtain completely. The saleslady then handed her a new blouse to try on along with the skirt and stockings. The saleslady shut the curtain completely and this “Grace” took the opportunity to grab my wife’s bag and quickly leave the store. My wife noticed that her bag is missing and this “Grace” is nowhere to be seen. She now felt a sense of emergency and quickly asked the saleslady where she went, the saleslady said that she left and told her that she’d go and buy some shoes. At this point the suspect exited the mall and hurriedly went to the MRT according to witnesses. We lost her wedding ring, engagement ring [It's only a couple of months since we got married], earrings, watch, phone, cash. Her important documents are also in the bag [Birth Certificate, Passport, Diploma, Certifications, Curriculum Vitae]. We fear that she might fall victim to identity theft and they might use these on her/their next victim/s.

1. “Grace”
2. Possibly in her late 20′s
3. 4’11″ – 5’0″ in height
4. Fair complexion
5. Is an “Ilocana” [she speaks Ilocano fluently] 6. Claims that she is from Cabagan, Isabela.
If you know this person or have seen her, please feel free to send me a message or comment below. Footage from Jollibee Star Mall. She is seen texting and placing an order [Girl wearing glasses, black blazers, pink shirt].
video from when in manila Youtube channel

BPO Job Seeker Recruited for Encoder Ends Up in Networking Business

We are seeing a lot of reports about fake recruiters pretending to offer BPO employees with back office post or non-voice positions. As a call center employee a back office post or a non-voice position is the most sought after position because you don’t have to speak to customers all day.

A Facebook user shared her experience about these “recruiters” that posted a Data Encoder job on a Facebook Group for call center employees only to find out that instead of data encoder position they were being recruited for a networking company.  See the screen shot of her FB post below;

Other victims of these “fake recruiters” often termed the experience as being “Kidnapped” because they were forced to pay a certain amount of money just to get their important documents and if they cannot pay they were advised to pawn their gadgets to produce the amount.

To avoid these “fake recruiters” we suggest you join job caravans and open house events so that you are sure that you are dealing directly with the company.

Sometimes we do really make mistakes like this because finding a job is difficult. I guess it's okay to laugh at our misfortunes as long as we learn from it.

Please share to your friends to raise awareness remember sharing is caring.
Note: The alleged recruiter might be using someone's identity so it looks like  the name"Yzance Salazar" is fake.

Friday, October 24, 2014

BPO Employees Must Try This Tip to Get a Free Starbucks Coffee

Instead of killing time why not be productive by applying in BPO companies that have setup recruitment hubs inside the malls. That’s the awesome tip that we have learned from Facebook user Enzo Bautista. It's like killing two birds in one stone, you could have a free meal and at the same time you would be helping head hunters achieve their numbers.

See his Facebook Post Below;

Kudos to these companies that provide free meals because, they know how to appreciate the time and effort of their applicants. I would like to try these sometime and see if I could also hit the jackpot just like Enzo wherein he got a full meal plus a Starbucks coffee.

Based on my experience you can also get free items by joining job caravans and company open house events. Some companies would provide a raffle entry for cellphone or other gadgets like USB Flash drive or Go Pro cameras. Of course there are terms and conditions that needs to be checked before you qualify to get the items, better check it with the HR person of the company.

So, which freebie do you prefer?

Wednesday, October 22, 2014

BPO Employees Prefer Faster Foods

Move over Fast Food, here comes Faster Foods. Faster foods are the ready-made meals available at minimarts like 7-Eelven, Family Mart and Mini Stop. Bloomberg reports that BPO employees have been the “predominant force” that prompts the demands for minimarts because a typical center would operate 24 hours a day; minimarts are poised to capture the demands from call center employees because the stores have the same operation hours matched with call centers.


7-Eleven remains the nation’s biggest convenience-store chain with 1,121 outlets and is planning to add 300 new stores this year.

Ministop has more than 400 outlets and plans to add 360 stores by 2016.

Family Mart convenience stores are around 54 and targets to have 700 stores by 2018. Indonesia’s Alfamart will be available in the Philippines courtesy of Billionaire Henry Sy while Puregold has entered a joint venture with a Japanese Minimart operator named Lawson Inc.


Based on our experience Ministop stores in Eastwood and Ayala get flocked by call center employees that usually line up for Kariman and Rice Toppers. Kariman is usually consumed during the quick 15 minute break which you can get for only 26 pesos.
During lunch breaks you can order the burger steak “rice toppers” that costs 29 pesos.

For the 7-11 stores in McKinley, call center employees are lining up for Pinoy rice meals and rice meal express.

The Family mart in Glorietta 3 has its own version of rice meals as well however the cheapest that you can buy is the hotdog rice meal which will cost you around 39 pesos. You can also try the unlimited sundae for 25 pesos.

Of all the three we prefer Family mart because of the clean look and feel they also have a spacious dining area.


Due to the rise of mini marts our favorite JolliJeeps and Karenderya's are loosing some customer. Some food vendors ended up sending sms to call center employees just to make sure they will be able to sell their ready made meals which you can get for only 50 pesos.

Instead of buying in mini marts let's support the small players instead because, we're just making the rich richer if we continue to patronize mini marts. Just like us food vendors and  karenderya owners have kids that needs to be sent to schools and utility bills which are due every month.

We hope that call center employees flocking in to mini marts won't be a reflection of the amount of salary that we are getting instead, it's just a realization that our job is very complex that we have to order food from mini marts  to ensure that we adhere to our break and lunch schedules.

Source: Bloomberg

Sunday, October 12, 2014

Teleperformance Supports Adamson University Media Summit

Teleperformance Philippines recently joined Adamson University’s first Media Summit as one of the event sponsors.

With more than 800 AB Communication Arts students in attendance, Teleperformance staged marketing activities at the university theater. The students captured their summit participation at the Teleperformance photo booth and lucky students won mobile phones and other special items during the raffle. The event sponsorship is part of Teleperformance’s university relations program that aims to strengthen the Teleperformance brand among the students and promote the company as a viable career option after graduation.

The Adamson University Media Summit featured industry experts who presented the media’s role in promoting local culture, current global media trends, social media pros and cons, and other emerging media channels.

Adamson University has programs in liberal arts, sciences, engineering, law, nursing, pharmacy, architecture, business administration, and education. The university has eight courses listed as Centers of Development and Centers of Excellence by the Commission on Higher Education.

Thank you Teleperformance for sending this social engagement news. 

If your company also offers the same event please send us an email at so that we can also post it here. Thank you for supporting the community for call center employees.

List of BPO/In-house Companies that Offers a 5 Year Retirement Plan

Most employees in the Call Center Industry is paying the above minimum SSS premium, we owe that to  our industry that pays us well. Paying a high SSS premium doesn't mean that you will be receiving a huge amount of monthly retirement pay. Just like you, we all have a simple dream of retiring someday and finally  hanging up our headsets. After reading an article in Inquirer about a retired employee who’s excited  to get his SSS pension only to get disappointed because, his monthly retirement pay would only  amount to 4500 pesos I got upset. If I was that guy I would just laugh so that I don’t have to cry. This is the  reason why most call center employees are looking for companies that offer retirement packages  because when the time comes that we have to retire we will not rely on SSS alone.

According to the Labor Code (Art. 387) “an employee may be retired upon reaching the retirement age established in the collective bargaining agreement (CBA) or other applicable employment contract. In the absence of such agreement, the employee may retire upon reaching the age of 60 or more, but not more than 65, provided he has served at least 5 years or more in the same establishment. The age 60 or more, but below 65, is considered as the voluntary retirement age. Sixty-five is considered as the compulsory retirement age.”

I’m not a law practitioner however; based on the labor code above it appears that every BPO company should have a retirement plan provided that you have stayed for more than 5 years in your company and you retire by the age of 60 or depending on the retirement age imposed by your employer.

Below is a list of BPO / In House Companies that offer Retirement Plan for a minimum 5 year length of stay. The list would be in Alphabetical Order so that it would be easy to search; finally if your company is not listed below it doesn’t mean that they don’t offer retirement plan you just have to check with your HR to verify the required length of stay before you qualify for a retirement.

1. Citigroup – a portion of the salary will be kept for retirement and the company would also give the same amount for retirement.
2. Convergys – Existing employees hired before 2014 will still have the 5 year retirement plan. They now have a 10 year retirement plan. For the 5 year retirement plan, you will get 50% of your basic salary multiplied by the number of years. For the 10 year retirement plan, 100% x # of years. (from the comments)
3. Hewlett Packard -
4. JP Morgan – we have reached out to ex-employees and they can’t remember how the retirement plan was implemented. Based on the comments section.
5. Thomson Reuters –   The company will set aside 7% of your basic pay after reaching 6 months/regularization then it's up to the employee if they want to set aside 1-3% of basic salary (salary deduction) then Thomson Reuters will add the same percentage that you give to your retirement plan giving you a maximum of 13%. (7% Automatic Thomson Reuters retirement plan + what ever percent you want (1-3%) + same percentage of what you are giving will be provided by Thomson Reuters as well). After 5 years employee is entitled for the 25% of the Retirement Package by Thomson Reuters + the 100% of the percentage that you set aside; Then every succeeding years after 5 years they will add 5% to the 25%.  In case you did not make it to 5 years the employee share will be refunded.
6. Tata Consultancy Services - verifying from an ex employee
7. Wells Fargo -

A company that offers a 5 year retirement plan would have an advantage against those companies that are not offering the said benefit because; it could lower down the attrition rate and the employee would feel secure with the company.  Though some BPO/In-house centers don’t have a 5 year retirement plan they can handle us very well and won’t treat us as a number. The 5 year retirement plan is not mandatory still, as BPO employees we would appreciate getting a compensation for the years that were lost for providing excellent customer service.

Please send us an email at if your company offers the same benefit and inform us if you want your name withheld we assume that you want your name published if we did not see this message.
For additional inputs please head on to the comments section. Thank you for supporting CallCenterFocus the community that’s built by call center employees for call center employees.
Note: The list above is based on the comments section, from our own personal experience and messages that we got from Facebook it may be updated from time to time once we have verified the necessary information. It would still be best to check with your HR on how they implement the retirement benefit for your company.

Saturday, October 11, 2014

News Video: Team Lead Died After Drowning During a Team Building Event

A moment of silence for Gwendolyn Dellera 34 years old of Cebu City who died after drowning at a resort in Murcia town, Negros Occidental.

Investigators said  Dellera and a companion were swimming in the river when they were swept away when the current grew strong. The victims’ companions rushed to rescue them but Dellera drowned.

According to Philstar article  Dellera was a Team Leader for Teleperformance Bacolod City branch.
Watch the news video below from GMA News Channel and the Yotube Description
Balita Pilipinas Ngayon rounds up the top stories from around the PhilippinesGMA’s regional stations in Luzon, Visayas, and Mindanao. It’s hosted by Mark Salazar and Maki Pulido and airs at 4:30 PM (PHL Time), Mondays to Fridays on GMA News TV Channel 11.

Back Office Inc Job Caravan

In case you will be missing this Job Caravan you can go to their office on Monday or you may contact +6 3 9 1 7 8 6 1 4 9 7 0 you can also send an email to for your queries.
We suggest attending today's event because it would have a free training.


When: October 18, 2014 Where: One corporate center (Ortigas) 34th Floor

Time: 8 am to 5 pm

The Location: The building is located at the corner of Meralco Avenue and Julia Vargas Avenue in Pasig City, and is strategically positioned within the Ortigas Center, the second largest Central Business District (CBD) of the country. One Corporate Centre is located near the Philippine Stock Exchange at Tektite Towers, and a few blocks away from the headquarters of San Miguel Corporation. There are also a number of residential condominiums and high end villages like Valle Verde at the vicinity of the building's location, as well as a major shopping malls like the SM Megamall, Robinsons Galleria, and Shangri-la Plaza Company:

Back Office Inc*Free Food & Free Training "WE NEED 80 EMPLOYEES WHO ARE READY TO START"
• Inbound Sales Representative
• Customer Service representative Account: Tiger Direct ( NO AHT, No CSAT ) ------ 6000.00 SIGN IN BONUS GIVEN BY THE COMPANY ------
• No previous call center experience are welcome
• With good communication skills, written, verbal and listening
• Minimum of high school diploma, college graduate, under graduate or master's degree holder. BENEFITS:
√ Competitive Salary (up to 24k + 2k non tax allowance + 2k non tax attendance bonus
√ Performance Bonuses

You can also join Call Center Employees Association to see other job postings.

Sunday, October 5, 2014

Comparison of Internet Speed Between Philippines and India

Akamai Technologies has released their Second Quarter, 2014 State of the Internet Report. One of the statistics that the report provides is internet connection speed. The report shows that the internet connection of the Philippines is now at 2.5Mbps which is faster compared to India’s 2.0 Mbps.

Based on the report the Philippines Global Rank is 103 and a year on year increase of 58%.

Peak speed is at 21.16 Mbps with a year on year change of  35% and a global rank of 85

In terms of high broadband connectivity report, India leading by 0.5%. The Philippines can catch up if we can keep up the momentum for  year on year change.

Internet speed is one of the backbone of the BPO sector. If the internet speed in the Philippines would continue to improve this would mean more opportunities for us. Aside from speed , stability of the connection should be taken into consideration as well because work from home employees would benefit from it by getting a clear VOIP line and less disconnected calls. 
source: {Akamai}

Saturday, October 4, 2014

LA Based Call Center Sued for Alleged Sexual Harassment

Los Angeles - A complaint was filed last Wednesday against VXI Global Solutions by the U.S. Equal Employment Opportunity Commission (EEOC) after it violated federal law on alleged charges of sexually harassing its male and female employees.

EEOC reported that to prevent employee complaints the floor manager allegedly threatened and intimidated both male and female staffs.

When VXI Global’s supervisors and human resources personnel were advised of the harassment some of the alleged victims were afterwards disciplined and terminated in retaliation between 2010 and 2011.

The EEOC filed suit in U.S. District Court of the Central District of California (EEOC v. VXI Global Solutions, Inc. a/k/a, VXI Global Solutions, LLC, Case No. 2:14-cv-07444), after first attempting to reach a pre-litigation settlement through its conciliation process. The agency seeks back pay, compensatory and punitive damages on behalf of the class of victims, along with injunctive relief to prevent and address future harassment and retaliation.

Read more:
photo credit: StacieBee via photopin cc

Anatomy of a Call Center Agent

Have you seen this photo of the anatomy of a call center agent? We have seen this photo six years ago. The description is pretty much accurate however since he looks outdated the picture needs to have an upgrade.
The number of in-house companies has grown since six years ago we are taking that into account and the guy above needs a makeover. Now, we present to you the  new anatomy of a call center agent. 

Here's some additional items of what's being updated.
1. Finished an actual course na medyo malayo sa course. In-house companies like Alere Philippines and United Health Group are still looking for health care professionals which means that graduates of health care jobs are not limited to Technical Support and Customer Care positions. 
2.Aside from Hollywood rumors, we are also updated with current episodes of US series like The Walking Dead, Game of Thrones, Big Bang Theory, Gossip Girl and others. 
3. Though coffee is still the beverage of choice call center employees are now health conscious this is the reason why we bring our choice of tea (usually green tea) and brew it in the office.  

Which do you prefer? We would like to hear from you, please head on to the comments section for your inputs. 

Thursday, October 2, 2014

Trending Princess Sarah Memes Call Center Style

The Princess Sarah Memes has finally made it to the Call Center World. Check what we have collected so far.

1. Sarah on ACW.

2. Sarah on Referral Bonus
3. Dirty Finger on Monitor while on mute.
4. On Extreme Weather Conditions
5. Accidental Release

6. Sarah on working during Holidays

7. On Sup Calls

8. Sarah Ordering Potatoes.

The list will be updated once we see new memes coming in. 

You can also enjoy the Princess Sarah memes via youtube. Check the video below.

Wednesday, October 1, 2014

Must Watch: An Australian Contacts BPO in Tagalog

Remember the guy who ordered "manok ng kaligayan"(chicken joy) in Jollibee? He's back this time he contacts a call center in Manila speaking in fluent Filipino language. See the description below from his Youtube channel.
Check out my hilarious phone call to a Philippine call center earlier this year. The first time I called was actually on legitimate business but after all the laughs, I couldn’t help but call back a few more times. Like always this was totally unscripted and unplanned and hope you enjoy. If you like it please don’t forget to share, it’s the most important thing you can do to help Chris Urbano make more great content. As always email me anytime at ...
Here's the video:

Does your center allow you to speak in the vernacular?
We would like to hear from you. Share your experience remember sharing is caring.

DOLE Urges Employers to Provide Calamity Incentives

Department of Labor and Employment Secretary Rosalinda Dimapilis-Baldoz urged employers to provide workers who worked during natural calamities with “extra incentives or benefits”.
"To alleviate the plight of employees in times of crisis, employers may provide such extra incentives or benefits to employees who reported for work." Baldoz said employers shall ensure the safety of their workers or employees by providing FREE transportation, food, personal protective equipment and first-aid medicines, as may be necessary.
It appears that the said “calamity benefits or incentives” mentioned by the DOLE Secretary has been implemented by BPO companies way before their labor advisory.

The incentives that were provided by BPO companies during extreme weather conditions were better compared to the said advisory because we were provided with hotel accommodation, shuttle services and proactive notifications just to ensure our safety. Question is, what's the real sentiment of call center employees who worked during extreme weather conditions? The screenshot below would tell us.

Here's what DOLE have to say about pay rules during extreme weather conditions.
She said that if 'un-worked', the rule that applies is 'No pay', unless there is a favorable company policy, practice, or collective bargaining agreement (CBA) granting payment of wages on the said day. "When the employee has accrued leave credits, a worker or employee may be allowed to utilize such leave so that the worker or employee will have compensation on said day," said Baldoz. Workers or employees who reported for work shall receive no additional pay, but only their salary on that day.
That's too bad because what we're expecting of "calamity incentive" is an additional pay; anyway, there are BPO companies that provides premium pay during natural calamities, we have created the list based on our previous article entitled "List of BPO Companies that are Prepared During Unsafe Conditions".

Note: If your company is not listed below it doesn't mean that your employer didn't want to  provide premium pay during natural calamities, it's possible that they are still figuring out how to implement it; better ask your TL/Manager about it.

Here's the list of BPO Companies that provided premium pay who reported for work during natural calamities.

  • SPI- premium pay
  • RingCentral under Acquire BPO- double pay
  • P3ople4u -  double pay
  • Altisource - double pay
  • Shore Solutions -premium pay
  • AtoS Information Technology, Inc - premium pay
  • Ingram Micro - 500 pesos additional transpo allowance
  • JPMorgan Chase and Co - premium pay
  • iQor - double pay
  • Accenture - extra pay
  • Harte Hanks Philippines - buy back hours
What type of incentive do you want to receive in case you worked during extreme weather conditions? If you would ask me, I would go with  Sodexho GC's since it's tax free.