Tuesday, September 30, 2014

What I Have Learned

Here's a list of things that I have learned while working in call center Industry.  I hope you enjoy it. 

1.    ACW – we know that ACW means After Call Work but for married guys ACW means ATM Captured by Wife.
2.    EOP – English Only Policy? Hell no, it’s English O Pinoy, English or Pabulong. I think this is the most ridiculous policy ever still, according to our company EOP can enhance our communication skills. I don’t know why I’m having a hard time to follow the EOP rule but as soon as you give me a headset and an issue I could do EOP all day long. And the funny thing is most of the time if you speak in other language like French or Spanish it could go unnoticed or they won’t care at all but, once you say something in the native language a warning is given.
3.    No carpet No English Policy – we could only speak in Tagalog if there’s no carpet.
4.    I have learned that the mute button is my best friend.

5.    I have learned that putting the customer on hold is a time to relax.
6.    I have learned that the longer I stay, the more I care less.
7.    I have learned that if you tell a physician that you work in a call center, the checkup would only take 2 minutes and the diagnosis is stress.
8.    Some call center employees are afraid of applying for a higher position because
“With great salary comes great responsibility”
  9. I have learned that if you are working in a call center some people will look down on you. It just 
  proves that credentials on the wall does not make a person a decent human being.

10. I learned that a simple pat on the back can go a long way. 
11. I learned that I have a lot of things that I need to learn.

Did we missed out something? Please share the things that you have learned while working in the call center industry on the comments section so that we can add it to the list. 


  1. I have read your blog it is very helpful for me. I want to say thanks to you. I have bookmark your site for future updates. Japanese call center Callnovo

  2. River possess on your web site even though using discover just just a little bit of item submits. Calming technique for not too distant future, I'm book-marking at the moment acquire designs execute arrives aside. call centers santo domingo

  3. This is a wonderful article, Given so much info in it, These type of articles keeps the users interest in the website, and keep on sharing more ... good luck. call center

  4. Thanks for another wonderful post. Where else could anybody get that type of info in such an ideal way of writing? rehabilitation centre

  5. Great client assistance helps in expanding income by assisting with building client dependability. Huge organizations are here and there equipped for making their own call centers to deal with client care issues and to offer specialized help administrations.https://callcenterdeluxecalls.nl/

  6. Call facilities could make or wreck the face of a agency. Their significance can by no means be underestimated. Alliance Global Solutions

  7. Positive site, where did u come up with the information on this posting?I have read a few of the articles on your website now, and I really like your style. Thanks a million and please keep up the effective work. www.wirelessinnovationalliance.com

  8. The primary benefit of purchasing anything online is that you can evaluate and compare the services offered by various businesses. You will then be able to choose the roaming SIM card that best suits your needs. No Steering SIM Card

  9. When planning a trip, one of the first things you may want to do is get a travel SIM card. This card is a portable phone that can be used in various countries around the world. This is a great way to keep in touch with family and friends while you're away, and it also allows you to use your regular phone numbers and access local networks.


Contact Form


Email *

Message *

2014 © Planer - Responsive Blogger Magazine Theme
Planer theme by Way2themes Way2themes