Thursday, September 25, 2014

The Fault in Our Stats A Story of Employees on PIP (Spoof)

From the frontline employee to site director each one of us has stats that we need to keep up. The photo below that was shared trough Facebook caught our attention because it has a very good sense of humor.  Out of the 23,000 members of the Facebook group it only registered 13 likes and 2 comments.  We think that the photo just needs additional information for it to gain much attention. We decided to spoof the plot of the movie so that we can at least relate to it.

Jane, a 23-year-old call center employee under Performance Improvement Plan (PIP) hesitantly attends the re-training for employees under PIP at her TL's request. During the re-training, Jane meets a 24-year-old call center employee named Robert who's working from a different account, his hobby of reading manga online while on a call caused him a PIP. The two bond immediately after the training and Robert invites Jane to his house where the two bond over a movie and their experiences with PIP. 

Before departing, the two agree to read each other's favorite novels. Robert gives Jane “By the Book” a story about a manager who makes a decision by the book, and Jane recommends Terminator, a novel about a manager that loves to terminate employees. After Robert finishes reading her book, he is frustrated upon learning that the novel ends abruptly without a conclusion. Jane explains the novel's mysterious author, named Anthony, had resigned from the BPO sector following the novel's publication and has not been heard from since.  They are wondering if Anthony is now staying in the home for the agent (A place for old call center employees).

Robert and Jane were able to visit Golden Headset a foundation for old agents. The old agents were able to give both of them best practices on how the achieve the stats. Following the advice of the old agents, Robert and Jane was able to make a sale; it was then followed by applause from the other members of the team. The next day, their manager announced that they were removed from PIP. They kiss and started to whisper to each other. Avail??? Avail…

In your stay in the BPO industry, have you encountered those managers mentioned in the story?

Kudos to : Jose Fullon III for sharing. 

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