Friday, September 26, 2014

Funny Call to a Radio Station, Reebok or a Nike


Listening skills is one of the most important talent that you need to have if you want to be a successful call center employee. Having the said skill has a lot of benefits because your customer would feel that they are being heard and they don’t have to repeat the same information twice.

What if you have fully understand the caller's need but can’t understand what he wants? If that's the case the it's time that you use probing questions and put yourself in your customer’s “shoes”.

Listen how the DJ from Dominican Republic figured out the caller’s need.

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