Thursday, September 25, 2014

Comparison of Recent and Previous BPO Earnings


While we are still waiting for media to release the latest results of top grossing BPO firms in the Philippines. We have created an excel sheet to compare the previous and recent BPO revenue reports.
Comparison of Recent and Previous BPO Earnings
sources:

As we can see Accenture ranked 1st twice in a row while Convergys ranked 2nd.  The highest climber in terms of position and revenue was 24/7 which climbed from number 18 to 4 and a revenue increase of Php5.33 billion. We won’t go on to details about the position since the most important thing to look at is the revenue.

If we check on the revenue of Aegis it was down, from the looks of it this could be the reason why they sold the business to Teleperformance. We can also see that Stream was down in terms of revenue it was swallowed by Convergys this year.  We will update the excel sheet above once new reports come in. Checking the company’s year on year revenue is important because it could be a deciding factor on the company’s direction. If performance bonus and yearly salary increase has been put off chances are the revenue target was missed.

We tried searching for articles about Convergys and Teleperformance on news if both companies will be acquiring new businesses. What we found out is that back in 2010 Convergys explored a possible sale and Teleperformance could be one of the top bidders.

You can check the link below for the said report about Convergys possible sale from Nearshoremamericas.com.


57 comments:

  1. Wow 24/7 Most Improved!!!

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  2. Ano ba yan wala pa din yung Company namin.

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  3. This is relevant if you show BPO/ITO companies that gives high compensation in terms of salaries and benefits.

    ReplyDelete
    Replies
    1. Thanks for your comment, we know some guys who work for Netsuite, Solarwinds and HP that can help in creating the list. Please stay in touch with our updates.

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    2. showing the salaries and benefits vs the top earnings would give call center employees an idea whether they are being treated like dirt or gold in their company. :)

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  4. I wonder why ADP (PHILIPPINES), INC. is still not in the list. Can you please check on it? Thanks!

    ReplyDelete
    Replies
    1. ADP is not a Call Center..We do not earn based on the number of calls and clients paying for those calls.

      Delete
  5. According to our friends in ADP (Philippines), INC they are KPO (Knowledge Process Outsourcing) and not BPO this might be one of the reasons why the company is not in the list.

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  6. bakit wala ang Transcom?

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    Replies
    1. asa ka andyan ang Transcom, ang pangit ng Transcom! duh!

      Delete
  7. pasama naman ang harte-hanks for your next update

    ReplyDelete
  8. This list will make those people who have have good positions in their companies but not those who are agents. Most of these companies that are top grosser are not really giving a good their employees what they deserve, specifically call center companies. They only give their employees project based contract and not so good benefits. Much better if you create a list of companies that give good benefits/compensation to their employees to increase your audience, just a tip ;)

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  9. This list will make those people who have have good positions in their companies "happy" but not those who are agents/rank employees. Most of these companies that are top grosser are not really giving a good their employees what they deserve, specifically call center companies. They only give their employees project based contract and not so good benefits. Much better if you create a list of companies that give good benefits/compensation to their employees to increase your audience, just a tip ;)

    ReplyDelete
    Replies
    1. Thanks for the tip. We will surely create that list.

      Delete
  10. 7th place, not bad for sutherland, I don't know if it has something to do with the amount of money they pay to their employees, nevertheless, it is indeed overwhelming to see our company on this list :)

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    Replies
    1. hahaha.... hindi nakapagtataka... malaki talaga earnings nila... ultimo incentive nalang di pa binibigay... Baba pa magpasahod....

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  11. Accenture still in number 1, not a surprise, after removing the benefits of the employees little by little every year. Accenture is one of the company with great benefits way back in 2007.

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    Replies
    1. I agree! started with the performance bonus, 14th month pay, medical reimbursement, wedding gift, sick leave health bonus and NOW delaying the increase of the employees from September to December! Promotions will not be monthly, it will be QUARTERLY instead. :/

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  12. Wala po talaga ang Teleperformance sa list?

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  13. Can we request if you can give an update which among of the BPO companies hava a 5 year retirement plan? Thanks =)

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    Replies
    1. Convergys and Jp morgan have 5 yr retirement plan..

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    2. @7:49 AM and @9:49 It's in the draft since last week, aside from Convergys and JP Morgan we also have Thomson Reuters and Citibank on the list. We are just verifying how the company implements the retirement plan. If you have any information please send us an email at thecallcenterfocus@gmail.com all information provided will be treated confidentially unless otherwise stated. Together let's build a community for call center employees by call center employees.

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    3. Convergys ended their 5 year retirement plan for new hires starting 2014. Existing employees hired before 2014 will still have the 5 year retirement plan. They now have a 10 year retirement plan. For the 5 year retirement plan, you will get 50% of your basic salary multiplied by the number of years. For the 10 year retirement plan, 100% x # of years.

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    4. @1:44 Thanks for the info this finally cleared the confusion.

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  14. Does this include earnings purely from the BPO field? Accenture has other businesses like Consulting and Technology. I actually find the benefits in Accenture better compared to other BPO companies, plus the wide range of jobs available due to the number of clients they have makes them a compelling employer.

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  15. Accenture still in number 1, not a surprise, after removing the benefits of the employees little by little every year. Accenture is one of the company with great benefits way back in 2007. <========= I Agree to this

    and ung tax naman punta lahat

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  16. Can you please check NCO or EGS? Thanks!

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  17. I wonder why CITI Grroup is still not in the list? Thanks!

    ReplyDelete
    Replies
    1. From Previous Earnings Citigroup Business Process Solutions Pte. Ltd., P1.159 billion
      Citi was not listed on the recent report

      Delete
  18. I dont see West Contact or West Corporation here...

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  19. friendly advice.. stay away from Sitel

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    Replies
    1. Any particular reason why? I have just submitted my application.

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  20. CVG oh yeah! Hehe

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  21. jpmorgan chasa not on the list?

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  22. For those companies that are not on the list it looks like the centers revenue did not reach 1 billion peso mark.

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  23. Hope that BPOs stay for the next 20 years

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  24. I doesn't look like it for me... Because JPMorgan Chase and West give good benefits and high salaries to employees, plus both companies have big financial accounts, which is more likely to pay more than other other accounts. So I can't see any reason why both companies are off the list. On top of that, as far as my information goes, West also has a 5 year retirement plan.

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  25. hnd nakakapagtaka kung bket they are one of the top companies... lahat ng benefits tinanggal nyo na... next year anu pa kaya ang tatanggalin??????

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  26. Pasok ang Maersk..iniisa isa na rin ang pagtanggal ng benefits..clothing allowance and some annual activities :)

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  27. Is it even surprising Sitel made it back up here? Sa dami ng tinanggalan nila ng trabaho kaya naiwanang overworked ang staff, makakaipon nga sila ng 400M, at least for now...

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  28. I have'nt seen the name of Tata Consultancy Services. But the company offers competetive packages though. Can someone check. Thanks

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    Replies
    1. Tata is Good also but they lay off programmers for JP Morgan only after 5 months working very bad.

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  29. Panong di mag ttop 1 ang Accenture eh halos tipirin nila mga empleyado nila. Wala na yung magagaling na pinoy na Director, puro indiano pumalit kaya ang benefits ang indiano na rin. Asan na ang 14th month pay? asan na ang medical allowance? HMO nag taas na rin ng bayad sa dependents. Hot skill bonus tinanggal na. at yung iba pang benefits. Talagang mag ttop 1 yan haha

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  30. TELUS is one of the best BPO company, been here for 4 years, di ganun kalaki ang sweldo pero Future Friendly tlga, you can study while working because of the TI University, halos lahat ng agent tenured. Could not ask for more.

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  31. Can you check for eperformax in the list?

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    Replies
    1. From previous report ePerformax Contact Centers Corp., P1.367 billion they did not make it to 1Billion for recent report.

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    2. Mag lay off din ba eperformax? Or magbigay sila ng retirement.

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  32. So Lourdes, would this mean that eperformax is a good company or not? A friend told me that eperformax doesn't have retirement plan and their basic pay is still at 14k.

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  33. @11:30PM Salary and yearly increase are the things that you need to consider. We can't say if eperformax is good or not because we don't have a first hand experience on how it feels like to work there. If you are just starting to work in the BPO Industry 14k is not bad however 14k was being offered to starters since 2006.

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  34. Glad my company is not on the list.. No need to Post ITO & KPO just keep the list or else it will be saturated nanaman. magiging Quantity over Quality nanaman.

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    Replies
    1. Thanks for the feedback, yes we will keep the list as it is.

      Delete
  35. If someone is looking for a reputable BPO business, they should consider Core BPO. They have services starting at just $1.99. I use them for my business, and I couldn't be happier. I was very hesitant at first to use them, since they are so much cheaper than any of their competition. The age old adage, you get what you pay for, comes to mind. However, they are extremely professional and high quality. Unlike some foreign competitors, they screen all their applicants to ensure they sound like a native English speaker. I highly recommend them!

    Check them out at www.corecompanybpo.com

    ReplyDelete


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